Frequently Asked Questions

What is Player Keep?

Player Keep is a social entertainment platform that provides community-based gaming experiences. We focus on bringing people together for fun, social interaction, and entertainment in a safe, regulated environment.

Are you a casino?

No, we are NOT a casino and we are against gambling. Our platform is designed for social entertainment purposes only, without any real money gambling elements. All activities on our platform are for entertainment and social interaction.

Who can use your services?

Our services are restricted to individuals who are 18 years of age or older. We implement strict age verification procedures to ensure compliance with this requirement.

What countries do you serve?

We primarily serve users in Canada, operating under the licensing and regulatory framework of this jurisdiction. Users from other countries may be restricted based on local laws and regulations.

Are you licensed and regulated?

Yes, we are licensed and regulated by multiple Canadian authorities to ensure compliance with all applicable laws and regulations:

• AGCO (Alcohol and Gaming Commission of Ontario)
• KGC (Kahnawake Gaming Commission)
• BCLC (British Columbia Lottery Corporation)

How long have you been operating?

We have over 10 years of experience in the entertainment industry, bringing extensive knowledge and expertise to provide the best possible user experience.

How do you verify age?

We implement multiple age verification procedures including:

• Age verification modal upon first website visit
• Document verification during account registration
• Additional verification checks as required by law
• Regular compliance audits and reviews

How do you protect my personal information?

We implement industry-leading security measures to protect your personal information, including encryption, secure data storage, access controls, and regular security audits. For detailed information, please see our Privacy Policy and Security page.

What information do you collect?

We collect only the information necessary to provide our services and ensure compliance with legal requirements. This includes basic contact information, age verification data, and usage analytics. For complete details, please review our Privacy Policy.

What is responsible gaming?

Responsible gaming means keeping entertainment activities fun, social, and within your means. Key principles include:

• Setting and sticking to a budget
• Setting time limits for gaming activities
• Never chasing losses
• Taking regular breaks
• Seeking help if gaming becomes problematic

For detailed information, visit our Responsible Gaming page.

What should I do if I think I have a gambling problem?

If you're concerned about your gaming habits, please seek help immediately. Our Responsible Gaming page provides links to professional support organizations including:

• National Council on Problem Gambling: 1-800-522-4700
• Problem Gambling Institute of Ontario: 1-888-230-3505
• Gambling Help Online Canada: 1-866-531-2600

Do you have spending limits?

Yes, we implement various limits and controls to promote responsible gaming. These include budget tracking tools, time limit reminders, and other features designed to help users maintain healthy entertainment habits.

What browsers do you support?

Our platform is designed to work with all modern web browsers including Chrome, Firefox, Safari, and Edge. We recommend using the latest version of your preferred browser for the best experience.

Do you have a mobile app?

Currently, our services are available through our responsive website that works seamlessly on mobile devices, tablets, and desktop computers. We may develop a dedicated mobile app in the future.

I'm having technical issues. How can I get help?

For technical support, please contact us with a detailed description of the issue you're experiencing. Include information about your device, browser, and any error messages you've seen. Our support team will respond within 24 hours.

Do you use cookies?

Yes, we use cookies to enhance your experience and ensure proper functionality of our website. These include essential cookies for site operation, analytics cookies to improve our services, and preference cookies to remember your settings. For detailed information, see our Cookie Policy.

Can I opt out of cookies?

You can manage cookie preferences through your browser settings. However, disabling essential cookies may affect the functionality of our website. Non-essential cookies can typically be disabled without impacting core functionality.

How can I access or delete my personal data?

You have rights regarding your personal information, including the right to access, correct, or delete your data. To exercise these rights, please contact us with your request. We will respond within the timeframe required by applicable law.

How can I contact you?

You can reach us through our contact form or by email at help@playerkeep.com. We aim to respond to all inquiries within 24 hours during business days.

What are your business hours?

Our customer support team is available Monday through Friday, 9:00 AM to 6:00 PM (EST). While we strive to respond to inquiries promptly, response times may be longer during weekends and holidays.

I didn't find the answer to my question. What should I do?

If you couldn't find the answer you were looking for, please contact us directly. Our support team will be happy to help you with any questions or concerns not covered in this FAQ.